The Story

Inclusion Matters Wirral is a Talking Therapies service which provides IAPT interventions to those living on the Wirral . Inclusion Matters works with any individual who is registered with a Wirral GP that requires access to local mental health services.

Inclusion Matters works within the Stepped Care Model and works with those experiencing mental health difficulties. They offer a wide range of talking therapies and signposting options all designed to meet the needs of the individual.

The Project

Inclusion Matters Wirral approached us in 2018 to design their new website from top to bottom.

We worked with the charity to create a clean streamlined user experience. It was important that service users were able to access the information they needed quickly and that if they were in crisis, they were given the correct information to get help as soon as possible.

The specification provided called for:

  • A clean user interface in line with other NHS funded organisations
  • Online referral forms for users and professionals
  • A responsive design
  • A complete overhaul of the content

The project took 2 months from beginning to end. Due to contractual changes within the organisation, the website has yet to go live.

Key Features

  • Responsive  – The website works on all devices whether that’s a smartphone, tablet or computer.

  • Online forms – Users can complete feedback, complaints and application forms directly through the site replacing the previous paper based method.

  • Latest news – Users can keep up to date with events, positive news, competitions and future consultations all in one place.

  • Crisis Information – We implemented a floating bar at the base of the users screen that follows them throughout the site. If they are in crisis and need urgent help, clicking or tapping that will bring up information on where to get help in that moment.

  • Downloads – All of the organisations leaflets, policies, annual reports and other key information has been consolidated and is available to download in PDF format.

  • GDPR Compliant – We worked with the organisation to ensure that they had the correct policies in place and that users were given the choice to consenting to the website collecting data. We also ensured that safeguards were put in place to keep users personal data secure in the instance of completing online forms.

  • Accessibility – We built accessibilities features into the site to accommodate the needs of the service users. These features included text scaling, grey-scale and high contrast toggles, underline link toggle and site-wide Google Translate.

Before & After Comparison

Inclusion_Matters_Wirral_after.pngAfter
Inclusion_Matters_Wirral_before.pngBefore

What the client said

“Before our initial meeting Adam had done a lot of background work on the local area and what our service was, so at the time of our discussion he was already armed with potential options and ideas to suit my needs. Everything Adam explained was simple and straightforward and took me through every step of the way with visual examples and broke down any jargon that I did not understand. I would not hesitate to recommend Pixel Dynamic to any corporate, NHS or third sector organisations.”

Anthony Kielty, Specialist Information Lead · ★★★★★ on Trustpilot

Digital mock-up of a website displayed on a desktop monitor, tablet, and smartphone against a solid blue background. The website shows a red iM logo and content about anxiety, with sections highlighting maps and images.

Project Details

Project Details

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