19.1. The part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. It will continue until:

19.1.1. we have registered the domain name you requested (the “Domain Name”), and you subsequently asked us not to renew the registration of your Domain Name

  • 1.2. we terminate the supply of our Domain Registration and Renewal Service by notice to you because:
  • 1.2.1. the Domain Name is no longer available for registration
  • 1.2.2. you are in breach of the terms and conditions herewith
  • 1.2.3. Some other reasons preventing the registration of the Domain Name.

19.2. If we terminate the Domain Registration and Renewal Service under the clauses of this agreement, we will refund the price you have paid for the Domain Registration and Renewal Service to the credit card, debit card or other account you used to make the payment.

19.3. That part of the Contract relating to Services other than our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. Unless such Services are terminated as provided for in this clause, they shall continue for the minimum period of time that applies to the Service you have purchased (“Minimum Term”). After the expiry of the Minimum Term, they will continue on a month-to-month basis until terminated:

  • 3.1. by you, as a Consumer, informing us of your decision to cancel the Contract by a clear statement. This should be via online support ticket or support live chat;
  • 3.2. by you, as a Business customer, informing us of your decision to cancel the Contract. This should be via an online support ticket
  • 3.3. by us giving you at least 30 days advanced notice in writing sent to the then current email address registered against your account
  • 3.4. by exercising your right as a Consumer to cancel the Contract(s) within the “cooling-off period”, i.e. within 14 days of purchase.
  • 3.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We request that you do this at least two working days before the cancellation date. Please note that the cooling-off period only applies to Consumers, not Business Customers.

19.4. As part of our cancellation process, you must re-confirm your cancellation request via our support ticket system or support live chat system or we will continue to supply the relevant Services and your cancellation will be ineffective. You cannot cancel any of your Services by letter, email or telephone.

19.5. The monthly price for Services we supply under Contracts that continue on a month-to-month basis shall be charged monthly in advance directly to a credit card, debit card, paperless direct debit or other payment method registered against your account. Such payment will be taken on the same date of the month (or if no such date occurs, then on the last day of the month) as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with these terms and conditions.

19.6. We will not refund you for a cancellation made partway through a billing period.

19.7. Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our Terms of Website Use or our Acceptable Use Policy, we may terminate the Contract at any time by giving you 30 days’ advance notice by emailing you at the email address registered against your account.

19.8. If we cancel the Services, we will refund you the price you paid for them on a pro rata basis for the unexpired Minimum Term.

19.9. Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions, we may terminate the Contract with 7 days’ notice to you.

19.10. Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.